It is very easy, it has all of my favorite features in one place! The ability save time by having everything I need at once when checking into an event or housekeeping request makes this software so much easier than trying do them separately with other programs/websites!! There are some things that could be improved such as being able improve upon notifications from guests - if they have sent me too many messages during checkin then sometimes i don't get notified until after their message was already read which causes problems because we can not add any comments back unless you notify us first (which also takes longer) but overall great program.