the cover is very soft and washable. the inner content, which provides heat and cold, consists of a cloth bag with rice. my inner cloth pouch had an unfinished or torn seam. if you can imagine it was an uncomfortable discovery experience. However, I saw the quality of the rice in mine. it wasn't dusty, but I pulled out two dark grains. Not sure if this would be a problem in the microwave or not. he feels very cold in front of his eyes, but I haven't tested the heat aspect yet.
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