This review is not so much about the device itself, but about the fabulous customer service from the seller! This hearing device has several settings for volume, and each is easily discernable. It also is supposed to have "noise cancelling" capability, which limits background noise, but honestly, I could not tell the difference between the on and off settings. This is what made me look further for another amplification device. I did feel that being rechargeable was a plus, but found that when the charge was running down, the sound became fuzzy. If it had batteries, I could have just popped in another. Anyway.The sound tube and domes that came with the device were quite uncomfortable for me. I contacted the company, and they sent me other domes with a different type of sound tube, which was very comfortable. The device is light, and even though I wear glasses, was barely felt on my ear. I did order two amplifiers from another company and am trying them now, but am not returning this one, as it will be ok for a backup if the new ones have trouble. Be patient, Give it time to get used to the sound and feel of the device. I would recommend this particular device for watching tv, or one on one conversations. In situations where you need to dampen the background noise, not so much. But customer service is great! 10 stars for that!
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