Review on CallShaper by Sam Davenport

Calls are much more organized, callers can follow their own path through them without getting lost or confused. You still have that person in charge who is constantly monitoring everything going on but now it's all online so you don't need anyone local at HQ as far as being present when there's something important happening during these calls/meetings etc.. The software itself doesn't seem like its up-to-date with current technology - they're using old dialer softwares which aren't compatible with many things anymore (which would be fine if I had all my employees doing nothing besides waiting around to answer phones). If your organization needs people answering phone lines 24 hours a day 7 days a week this does not work well because everyone will get disconnected from each other while they wait on hold until someone picks up the line again. It has allowed me run an entire business almost remotely out here in California with very few issues since implementing 2 years ago. It has really helped us with our call to action campaign. The Callshaper team is great, very knowledgeable and easy to work with. I have no complaints at this time, but if there are any improvements I would like to see it be an ability to export call data to other platforms. We use to use Google Analytics, but now we're using Callshaper for all our analytics needs. We've realized that the ROI from our overall call campaigns have increased drastically as well as our conversions.