The best thing about help desk z, it was very easy to set up everything for my website without having server knowledge at all! Also their customer service agents are really friendly even when they're busy or have low priority tickets in front of them (even if you do not feel like waiting). I will say that sometimes some updates could be done better regarding speed but still overall good product/service so far from me as user experience point view!! If anyone needs an efficient solution then this would work perfectly fine especially considering its price range compared tp other competitors out there. Easy setup process & affordable pricing options makes us happy clients who just loves using our online services via live chat option provided by "Help Desk Z". We needed assistance during emergencies such has technical problems related sites issues etc - now we get instant replies within minutes unlike others where one waits hours before solving your problem after reaching back office staffs only! Amazing. ! Highly recommended!! You should try once.