I like that it allows me access from anywhere with internet connection without having to be physically at my desk (which can sometimes not always happen). It is very easy to use as well! There isn't much dislike about this product but there could possibly have been more options when searching through files saved within their database. If your looking into purchasing an RMM system then definitely give them some time to fully implement all features they offer before making any final decisions regarding which one will best fit what needs are being met by yours truly. We needed something simple where we didn't need physical presence of our users while still allowing us full control over issues/tickets via phone calls / emails etc. This was perfect because most people would rather work during business hours than afterhours so if someone has questions outside those times - its difficult for anyone else working around these same schedules.