I'm one of those customers that Makerbot is desperately trying to fill in a memory hole: the fifth-generation first-time buyer, the overpriced Alphaware product they planted on an unsuspecting public. many stuck Smart Extruders in my 5th (and like everyone else stunned by their "Ha we fixed that, no more replacements" policy which turned out to be a much bigger lie) I ended up buying a Smart Extruder+ as my last extruder: Once it dies, my 5th gen and Makerbot don't get a dime. After eight hours of printing, the non-blocking Smart Extruder+ jammed. Plastic clamshell extruder. It's better positioned mechanically and there are fewer gaps in which to jam - in particular, the gap between the heatsink and heating element has been removed, which would inevitably cause clogging as hot PLA would slosh into the gap between them when clicked. together. They also added a filament guide in front of the cooler, which means the filament /should/ break beforehand and can be removed with needle nose pliers. In my case no luck; Blockage in a solid metal duct that is a heatsink/heater/jet assembly. I was able to remove the nozzle, clean it, put the nozzle back on, and then melt the jam. If they wanted to make it more serviceable, they succeeded, but their Never Stick sales line is still a stick.
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