Review on UKC Company by Joe Glass

Overall good. They do a lot of work and are pretty reliable. However, I am currently looking for another company to handle our China marketing because their service has become less than satisfactory. They are expensive, unreliable, and don't give us much feedback. Our last account manager didn't even know how to use Google translate properly. She tried her best to communicate with me in Chinese but she was making mistakes all the time and would get angry if I pointed out the errors. My other team members and I would have to correct her mistakes. I also had to explain everything in English for her because she wasn't familiar with the terms. After I complained about it, she said that she'd try harder next time. But I guess she didn't learn from her mistake because the next month she did it again. It's difficult to work with a client who cannot communicate effectively. And we pay high fees for this kind of service. In addition, it's quite hard to find people who can actually speak Mandarin fluently. The communication between us and them is always done via email. When we discuss something, we usually write back and forth in English first before translating it into Chinese.