The support team is super friendly and very knowledgeable. I have recommended them to other companies and they have had excellent results. They have helped me solve issues I was unable to resolve. I highly recommend them. Their services do not seem expensive at all. For example if you use their compliance toolkit which costs $1k or so per year it includes things like PCI DSS audits, HIPAA auditing, GLBA, SOX, etc. In addition it will provide your organization with an annual audit of its policies and procedures as required by federal law. So there is no cost associated with this process! And unlike most vendors who charge thousands just for doing something that should only take 10-15 minutes (e.g., creating a password policy), CT Compliance has made this task much easier.