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AnswerWise Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Customer Self-Service

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Description of AnswerWise

AnswerWise is a stunningly simple AI layer for your customer support that helps deflect your common support queries while providing a seamless support experience for your customers.

Reviews

Global ratings 2
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Great platform for customer engagement

The tool allows me to easily integrate with our ticketing system by creating tickets from questions received in my personal inbox (I love this). I can also reply directly through chat, which cuts out having multiple back-and-forths before making an informed decision about what needs done next.The integration isn't always smooth; it's easy enough when things are working well but can be frustrating if you're not familiar or used to using their API/Toolkit - there seems little guidance given as we

Pros
  • The ability to integrate directly with our ticketing system
Cons
  • It's not the best tool; there's a lot of room for improvement

Revainrating 4 out of 5

Great product and great customer support

The best thing about this software it's so easy to use, you don't need any background knowledge of how an intelligent chatbot works or what its capabilities are like before using them! I have been able to implement answerwise into our platform with little effort at all which has improved user satisfaction across every department we've had access too since then as well (we're not just talking tech-savvy users!). We can now provide proactive answers without having human reps around 24/7 in order…

Pros
  • Automation
  • Intelligent messaging for callers when no agent is online
  • Easy training process great support team available by phone if needed.
  • Great value proposition compared against competitors such TPS & Cisco Call Manager etc
Cons
  • No full desktop integration / app