I've been practicing law for 19 years, and have used about 25 different forms of complaint handling platforms over that time. The ease of use, quality customer service, and intuitive nature of this tool make it an easy transition for our small firm from QuickCase to Bailey Duquette. It just works! That said, if you are not proficient with email marketing (at all), don't even bother trying to get feedback. You will be outspent and drowned in emails asking for your support. But if you're good atβ¦