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🏒 the basement watchdog big combo connect model cits-50 1/2 hp primary and battery backup sump pump system with smart wifi capable and 24/7 monitoring controller logo

🏒 The Basement Watchdog Big Combo CONNECT Model CITS-50 1/2 HP Primary and Battery Backup Sump Pump System with Smart WiFi Capable and 24/7 Monitoring Controller Review

6

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Average

Revainrating 3.5 out of 5  
Rating 
3.7
🌊 Water Pumps, Parts & Accessories, 🚰 Rough Plumbing

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Description of 🏒 The Basement Watchdog Big Combo CONNECT Model CITS-50 1/2 HP Primary and Battery Backup Sump Pump System with Smart WiFi Capable and 24/7 Monitoring Controller

1/2 HP energy efficient permanent split capacitor (PSC) primary pump can save money on your electric bills. Primary pump capacity 3,540 GPH at a 10 Ft. lift and 4,400 GPH at 0 Ft. lift. Backup system capacity 1,850 GPH at 10 Ft. lift and 2,600 GPH at 0 Ft. lift. Includes a WiFi capable battery backup system that provides 24 hours a day monitoring of pump, power and battery conditions, backup controller will sound an alarm, illuminates a warning light and describe what to do for easy maintenance. Allows for connection to a Basement Watchdog CONNECT Module (BW-WiFi or BW-HZM), giving you real time alerts via text, email, or through the Basement Watchdog App. Provides days of intermittent pumping power on a single battery charge and is compatible with both wet cell and maintenance-free AGM batteries. Connect two batteries in parallel for double the run time.

Reviews

Global ratings 6
  • 5
    2
  • 4
    2
  • 3
    1
  • 2
    0
  • 1
    1

Type of review

Revainrating 5 out of 5

Easy Installation - Rough Installation

This is my second Watchdog backup power system. The original lasted about 8 years and only stopped working a few hours AFTER we had a record 7 inches of rain! Lucky for us it waited until it was no longer needed! It was easy to install and works as advertised. You should probably take it out once a year and spin the propeller and maybe lubricate it.

Pros
  • Easy Installation
Cons
  • Some Cons

Revainrating 3 out of 5

The pump works great, I have the second one.

These pumps work great, the first worked 10 years, the first pump failed because the main pump body was rusty and had too many holes to drain the water. (cast aluminum) new body design (cast iron) should last much longer. Unfortunately it came with a broken bracket holding the secondary standby pump to the main pump.

Pros
  • Very good price
Cons
  • Not everything fits

Revainrating 4 out of 5

Fixed Wi-Fi issues

I used to give this product one star but upgraded it to four stars. I had trouble connecting the wifi module because Glentronics sent an email after registering the product which ended up in my spam folder. Now everything works fine. I only gave the product four stars because I used to have a Simmer (Pentair) pump which gives a lot more information over a WiFi connection than Glentronics. If I had a choice, I would choose the Simmer pump.

Pros
  • Impressive
Cons
  • Security

Revainrating 5 out of 5

Best drain pump installation I have ever installed!

I've installed sump pumps, swapped them out, wrestled with them and helped my dad replace a rusted propeller pump since I was a kid! This setup is worth every penny! Fully assembled with check valves and all. All you need to add is a battery of your choice, although I definitely recommend the maintenance-free battery that Watchdog now offers. Installation was easy, the unit is very quiet and all float switches are already installed and set to the correct height. Good product! Also, a few weeks…

Pros
  • Enjoyable
Cons
  • Updates

Revainrating 4 out of 5

No quick install. Bad initial configuration! Read

The item came with a broken piece of plastic securing the backup pan to the unit. The company immediately sent a new one. Also bought a Wi-Fi connection module. There were no instructions, I had to contact support. One of the worst parts of the setup is the fact that you can't properly connect the charger's dual-float controller and huge power adapter. I have a standard double socket as shown in the picture. There is clearly a gap issue which is a major oversight on Glentronics' part. They are…

Pros
  • Great for me
Cons
  • Good but not great

Revainrating 1 out of 5

No response from "Support "

The item arrived with a broken standby pump bracket (secondary pump). I went to the manufacturer's website and emailed them (with photos attached) asking about replacing the bracket. A week has passed and nothing has been heard from the manufacturer at all. Some of the cables are hardwired to the controller boxes, making installation unnecessarily complicated - using quick connectors would make installation much easier. The control of the main pump and the power supply of the secondary pump…

Pros
  • Excellent design
Cons
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