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Boomtown Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Boomtown

Boomtown is the Customer Experience Management company. We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control. ‍ The Boomtown Platform (“CXMEngine”) includes pre-built CRM connectors, experience orchestration and automation tools, as well as knowledge delivery and integrated communication solutions in one seamless platform. ‍ The world’s largest businesses trust our technology because it has been tested and proven in the most complex and secure business environments. Customer experience professionals choose us because we deliver simplicity at massive scale, streamlining CXM efforts at every customer touchpoint. ‍ Founded in 2014, Boomtown is made up of dedicated CXM experts and technologists. We are headquartered in Tiburon, California, and backed by NYCA Partners, Telstra Ventures, Capital One Ventures, and Commerce Ventures. ‍ To learn more and to join the enterprises delivering exceptional experiences to over 1.5 million customers with Boomtown, please visit: www.goboomtown.com Boomtown. Customer Experience Delivered.

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Type of review

Revainrating 4 out of 5

Powerful tool with good functionality for CRM

I like that it’s easy to use, simple but very powerful in terms of reporting functionality as wellas being able create automated workflows/worklists from your dashboards which saves time for myself or my team when doing our jobs! Nothing really - seems pretty good so far? If you're looking at getting into this space then definitely give them an interview :) The cost can be quite high (and worth every penny). But if there's anything we've learnt over working here its just how much value they add

Pros
  • This is such flexible software allowing users flexibility.
  • Very user friendly interface making data analytics fast & efficient across multiple departments