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Call Center Reporting Software Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Call Center Reporting Software

The Enhanced reporting team are specialists in telecoms reporting with over 20 years’ experience delivering and managing large telephony and call centre deployments. In the fast-paced world of telephony, it is essential data is correct and in a format where employees can consume it immediately without requiring extra time and effort to get it into the right format.

Reviews

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Type of review

Revainrating 5 out of 5

The Perfect Solution For Your Customer Relationship Management

I love that we have access 24/7 from anywhere! It's easy for users who aren't tech savy also like me or more experienced colleagues alike as well. You learn how to use CCRS quickly because there really isn't much you need training about (unless your new). We've been using this system since 2013 but nothing has changed except now its 2018 so not sure if anything will be updated by then? No major issues though just minor updates would help keep things fresh & up date which could maybe fix some…

Pros
  • Great customer service
  • Easy navigation through programs, tabs are great.
  • Customization options available very helpful once used many times before :)
  • Support is amazing fast response time with answers being given right away instead having us wait days at least until someone gets back around :)
  • Very user friendly software interface; it was almost self
Cons
  • Zero