Cirrus Contact Center Review

Cirrus’ CCaaS Solution makes managing contact effortless. When you face a daily challenge to manage different teams of agents on different systems; trying to balance your resources, and fighting to provide your agents with a single view of the customer that empowers them to deliver your brand promise, then perhaps it`s time to talk to Cirrus. We take the technology headache out of day-to-day operations, helping you take advantage of Artificial Intelligence (AI) and the latest omni-channel features, and manage your compliance responsibilities. Cirrus is the CCaaS solution that makes managing contact effortless; saving you both money and time. In fact, it works so well, you can forget about the technology and focus on delivering real results for your business and your customers. No wonder that Cirrus was awarded the Best Enterprise Contact Center Solution at this year`s UK Comms National Awards. We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love. 85% of customers only need 30 minutes to train their advisors on using Cirrus – it`s that simple! Although Cirrus is easy to use, it`s incredibly capable. You can rest assured with our 99.999% uptime guarantee – underpinned by technology that utilizes 3 different sites that work simultaneously delivering a 60-second Recovery Time Objective (RTO) promise. You can easily integrate with your systems using our suite of API`s and it`s all backed up with best-in-class security. Cirrus is obsessed with your experience as a client too – one of our Customer Success Managers will take ownership for creating and delivering your tailor-made solution on time and within budget.