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ContactPro Hosted Dialler Review

3

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Average

Revainrating 3.5 out of 5  
Rating 
3.3
Sales, Auto Dialer

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Description of ContactPro Hosted Dialler

ContactPro Hosted Dialler services include CRM integration, scripting, telephone survey data collector, call recording, PCI compliant payment IVR, intelligent call routing and callback scheduling and automation.

Reviews

Global ratings 3
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  • 4
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Type of review

Revainrating 4 out of 5

This service has made it incredibly easy for us to manage our telemarketing campaigns.

This service has made it incredibly simple for us to manage our telemarketing campaigns. Being able to automatically record every phone call means we don't miss any information during the call and can easily access it later on. It was also great to be able to script automated follow ups to contacts which saves so much time when speaking to potential customers.I've had nothing but positive experiences from them and would definitely recommend this service. I use Contact Pro hosted dialler…

Pros
  • You can automatically record every phone call made through your own dialler (with no additional costs)
  • You can easily export recordings to mp3 files or save them straight onto your computer
  • It's easy to create multiple scripts to handle a large number of people and make sure you never lose track of any details of a conversation
Cons
  • If you want to send calls to international numbers you'll have to pay extra
  • You can do those yourself, but they cost money.

Revainrating 2 out of 5

ContactPro is a free service that allows you to automatically route incoming calls to your cell phone.

It has a great interface and excellent documentation. However, some things aren't explained very well (such as how to connect the Dialler to a phone system). Other problems: 1) You need to pay extra if you want to use the service when you're already paying for a phone line. 2) There's no way to add extensions to the number so you can still make calls to non-ContactPro numbers. 3) Call forwarding doesn't seem to work on weekends or holidays. 4) A lot of people don't answer their phones, even…

Pros
  • However, some things aren't explained very well (such as how to connect the Dialler to a phone system)
Cons
  • It doesn't have all of the functionality of other analytics tools
  • Doesn't have all of the functionality of other advanced analytics tools

Revainrating 4 out of 5

ContactPro is a CRM tool for small businesses.

This system was designed for small businesses looking to grow and develop their customer base through multiple contact methods. It is capable of handling thousands of contacts and calls per hour. The app has a free version for small businesses who want to start testing the software without committing too much money upfront. It provides basic reporting and analytics along with various social media integrations. It is a great solution for businesses with less than 50 customers. I recommend…

Pros
  • Allows for high-level reporting with graphs
  • Has a variety of social media integrations
Cons
  • It does not provide a good user experience at times
  • Some features are not as robust as other solutions