This system was designed for small businesses looking to grow and develop their customer base through multiple contact methods. It is capable of handling thousands of contacts and calls per hour. The app has a free version for small businesses who want to start testing the software without committing too much money upfront. It provides basic reporting and analytics along with various social media integrations. It is a great solution for businesses with less than 50 customers. I recommend ContactPro for any business owner who wants to get started and test the waters.