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Content Guru Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Content Guru

Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact center services, through the multi-award-winning storm® solution. Independently recognized as one of the world’s largest customer engagement and experience solutions, storm brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which now include on-demand video chat, storm gives organizations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

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Type of review

Revainrating 4 out of 5

Content GURU - Everything in One Place

The ability to have one platform for all of our clients is great! It helps us keep track of everything with ease (and it's always up to date!). I wish there was more room when creating an account so that you don't need to scroll down every time. Sometimes it seems like your not able to click back or forward as much because you are having to go into different tabs/sections just to get where you want to be. This isn’t too big of a deal but something to consider if using this software regularly…

Pros
  • Great reporting tools within each campaign we do through their system.Great way to organize things in marketing automation such as sending automated messages etc..Easy integration between programs used together makes life easier overall :)
Cons
  • Nothing really comes immediately to mind other than sometimes i'm requiredto login multiple times throughout any given month due to unforeseen reasons