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CopyPro Managed Print Services Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Business Services Providers, Managed Print Services

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Description of CopyPro Managed Print Services

Managed print services (MPS) optimize and manage all aspects of a company’s printing devices including printers, scanners, faxes, and copiers. The optimization of these devices enables businesses to save money, produce less paper waste, and increase efficiency.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Reliable but challenging user interface

I like that you can have it set up so that when there is an issue with one machine, they automatically send out notices for other machines in case someone else has used them as well - this makes sense since we are using many different companies throughout our business. You cannot customize or do anything without being able to call the vendor directly which can be quite frustrating if you need something done right away! This software does not allow us to easily add new jobs into the system…

Pros
  • Reliable
  • Easy accessability
  • Great customer service team
Cons
  • Not customizable
  • Cannot change settings at will

Revainrating 4 out of 5

Print, scan & manage all documents from one program

I like that it is easy to use and has the ability to customize many features as needed. It also gives me access to historical data for reporting purposes. Sometimes you have a problem with your printer but it could be because it's old or the service provider might not be able to fix it due to lack of expertise. Also sometimes there are problems with the scanner which can be resolved via email or phone call. Make sure to ask questions during setup so you understand how to resolve any issues…

Pros
  • Easy interface
  • Excellent customer support team
  • The product works well in my environment (IT)
Cons
  • Lackluster documentation
  • Not intuitive