I work for a small public agency and have been using CritiCall for over a year. It has been a great help, not only with employee scheduling, but also with call center quality. It also has a great customer service department that works with us on every issue. There is not much to dislike about the software, it has been great for us for so many years now. It has been a great help with scheduling! This software is so easy to use and very beneficial for small agencies like ours! We use it toβ¦