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Diabolocom Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Diabolocom

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres. Thanks to its speed of implementation, its intuitive interface that is fully integrated with the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance. Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Coyote, Photobox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata, etc. For more information visit: www.diabolocom.com

Reviews

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Type of review

Revainrating 5 out of 5

Easy Phone System for Your Business Needs

The thing I like most about this product in general are its features such as call recording with timecode tagging support which makes it easier to use when you need them later or even if someone has not picked up their phone yet! They could be better at providing tutorials so we can learn how everything works together but they do provide some online documentation though - otherwise just spend sometime watching YouTube videos since everyone there seems fairly friendly (and knowledgeable). A…

Pros
  • Easy access for all clients
  • Call Recording& TimeCode Tagging Support
  • Flexible Agent Management System allowing us full control over our business needs.
  • This also eliminates chances where one agent might accidentally log into
Cons
  • It is hard to say