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eGain Sales Advisor Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Sales, AI Sales Assistant

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Description of eGain Sales Advisor

eGain Sales AdvisorTM makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance.

Reviews

Global ratings 2
  • 5
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Fantastic platform in terms and excellent customer services

I like that it can be used from any device, with its ability to sync data across devices is very useful for my business needs! The software has some bugs at times which cause issues when using certain features such as creating reports or uploading documents; however these are easily fixed so they aren't too big of an issue once you know how things work (or what not). It's easy enough for anyone who knows their way around excel/google docs etc but also offers support if needed - great service…

Pros
  • Easy access through mobile
  • Great customer services in terms reporting problems directly.
  • Very user friendly interface
  • Ease up entering information into fields compared other tools i have worked before
Cons
  • There are disadvantages

I like that it is easy to use, with little training needed for new users/agents who have no previous lead management experience or knowledge of how things are done 'out there'. It has helped me keep up my end when dealing wtih multiple leads at once! So far so great. The only thing i wish was better integration into our CRM platform (Salesforce), which could be very helpful if you need support from an admin standpoint while using this product. This helps us manage several accounts…

Pros
  • Integration
  • User friendly interface
  • Easy access across all platforms including mobile devices.
  • Workflows available in most areas within your business needs
Cons
  • Some cons