Enchant Review

It's easy to use, has great reporting features (even for non-technical users), it works well with our ticketing system so we can see what tickets are open as they're closed etc; also useful if there’s an issue that needs resolving but you don't want everyone else in your team knowing about this! The only thing I dislike personally - which isn't really anything specific or unique at all - would be how long some of their support teams take to respond when contacted via chat/email. We've been…

I can easily create tickets in my ticket system for all customers, clients or internal users with one click! It's very easy to use but also has many options which makes it quite flexible. You're able to save your settings as templates so you don't have to input them every time again. The interface could be better though - sometimes small things like that are important when creating an application/software (that will hopefully run smoothly over years). We've used this tool before at another job…

It's easy to use, has great reporting features (even for non-technical users), it works well with our ticketing system so we can see what tickets are open as they're closed etc; also useful if there’s an issue that needs resolving but you don't want everyone else in your team knowing about this! The only thing I dislike personally - which isn't really anything specific or unique at all - would be how long some of their support teams take to respond when contacted via chat/email. We've been…

I can easily create tickets in my ticket system for all customers, clients or internal users with one click! It's very easy to use but also has many options which makes it quite flexible. You're able to save your settings as templates so you don't have to input them every time again. The interface could be better though - sometimes small things like that are important when creating an application/software (that will hopefully run smoothly over years). We've used this tool before at another job…