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Fenero Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Fenero

Fenero Contact Center is built upon open source and exemplifies what open software can do for contact centers.

Reviews

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Type of review

Revainrating 4 out of 5

Solid platform for contact center operations

I like that it's easy to use, has great features, works well with our CRM system, etc., but more so how customizable you are able to be! We've been using this since we were just starting out about 5 years ago when they first launched in Canada (we're now US-based). It was hard at times trying to figure things out or work around some of their quirks/limitations as compared to other platforms. They have made improvements over time, however, which makes me believe there will always come new…

Pros
  • I like the customer service and call flows that are easy to use and well designed
Cons
  • It's always a work in progress