- Some little things
Folder HelpDesk Review
4
·
Excellent
Rating
5.0
Customer Service, Help Desk
Description of Folder HelpDesk
The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open.
The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.
Cons
Pros
- Easy, intuitive interface
- Customer support is really awesome & helpful; always willing yo work with you even after hours or weekends in orderto resolve issues.
- Flexibility available upon choosing custom colors / layout designs per user preference
Cons
- Almost everything is ok
Cons
- Some little things
Pros
- Easy, intuitive interface
- Customer support is really awesome & helpful; always willing yo work with you even after hours or weekends in orderto resolve issues.
- Flexibility available upon choosing custom colors / layout designs per user preference
Cons
- Almost everything is ok