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Folder HelpDesk Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Folder HelpDesk

The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Excellent customer support! Greatly useful for business purposes!

I like that all my files are easy accessible from anywhere at anytime without having any computer connected! It also helps me send email attachments instantly too which saves time when sending documents/files across different emails etc for clients! Nothing really bad so far but maybe some minor issues could be improved? But overall great service provided by this product - would highly recommend using as long term solution especially if your looking into file management system within an office…

Cons
  • Some little things

Revainrating 5 out of 5

Software is quite helpful however, it takes longer get accustomed with

I like that they have many different options when creating my forms! You can customize your own fields as well which makes things easier for our customers who are not tech savvy at all!! Sometimes there's an issue if something goes wrong within their system but customer service from help desk helps me solve most problems quickly so no worries here. Great software overall though we do need more time management features than what this program offers us currently (which isn't much). It does take

Pros
  • Easy, intuitive interface
  • Customer support is really awesome & helpful; always willing yo work with you even after hours or weekends in orderto resolve issues.
  • Flexibility available upon choosing custom colors / layout designs per user preference
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Excellent customer support! Greatly useful for business purposes!

I like that all my files are easy accessible from anywhere at anytime without having any computer connected! It also helps me send email attachments instantly too which saves time when sending documents/files across different emails etc for clients! Nothing really bad so far but maybe some minor issues could be improved? But overall great service provided by this product - would highly recommend using as long term solution especially if your looking into file management system within an office…

Cons
  • Some little things

Revainrating 5 out of 5

Software is quite helpful however, it takes longer get accustomed with

I like that they have many different options when creating my forms! You can customize your own fields as well which makes things easier for our customers who are not tech savvy at all!! Sometimes there's an issue if something goes wrong within their system but customer service from help desk helps me solve most problems quickly so no worries here. Great software overall though we do need more time management features than what this program offers us currently (which isn't much). It does take…

Pros
  • Easy, intuitive interface
  • Customer support is really awesome & helpful; always willing yo work with you even after hours or weekends in orderto resolve issues.
  • Flexibility available upon choosing custom colors / layout designs per user preference
Cons
  • Almost everything is ok