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GIT-ZEN Review

4

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Help Desk

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Description of GIT-ZEN

Git-Zen coordinates your Zendesk tickets with your GitHub commits and issues.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Ticketing system that is simple and effective

The ease of use, the ability to see all the tickets in one place and also being able to assign them to certain people. It's easy to get lost when searching for tickets or creating new ones. There are some features such as assigning a ticket to someone that I haven't found yet! Definitely try it out if you're looking for a ticketing system that is simple but powerful and can be used by many different departments within an organization. We were using a number of different ticketing systems which

Pros
  • Ability
  • Integrates with Microsoft Office (Word) seamlessly so there isn’t much additional training needed.
  • Easeof Use
  • Very user friendly interface from my experience thus far
  • Great feedback feature where others who reply will know about those replies
  • Easy Searching Feature
  • Powerful Notepad Functionality
  • Integration into MS Word
  • User
Cons
  • Some cons

Revainrating 5 out of 5

One-source platform with many different options

The ease of use, it's very easy to set up for new users as well! It is also flexible enough that you can customize how much information shows in each ticket or comment section depending upon what kind/type / severity etc.,of issue we are dealing wtih at any point during our day (as opposed from having every single one open). I dislike this most when i am working remotely over my phone so its hard sometimes keeping track if there was an update done last night but not reflected into git yet…

Pros
  • Very helpful user interface
  • Intuitive search functionality within projects.
  • Flexible permissions levels with different roles assigned per project
Cons
  • All fine

Revainrating 5 out of 5

Ticketing system that is simple and effective

The ease of use, the ability to see all the tickets in one place and also being able to assign them to certain people. It's easy to get lost when searching for tickets or creating new ones. There are some features such as assigning a ticket to someone that I haven't found yet! Definitely try it out if you're looking for a ticketing system that is simple but powerful and can be used by many different departments within an organization. We were using a number of different ticketing systems which

Pros
  • Ability
  • Integrates with Microsoft Office (Word) seamlessly so there isn’t much additional training needed.
  • Easeof Use
  • Very user friendly interface from my experience thus far
  • Great feedback feature where others who reply will know about those replies
  • Easy Searching Feature
  • Powerful Notepad Functionality
  • Integration into MS Word
  • User
Cons
  • Some cons

Revainrating 5 out of 5

One-source platform with many different options

The ease of use, it's very easy to set up for new users as well! It is also flexible enough that you can customize how much information shows in each ticket or comment section depending upon what kind/type / severity etc.,of issue we are dealing wtih at any point during our day (as opposed from having every single one open). I dislike this most when i am working remotely over my phone so its hard sometimes keeping track if there was an update done last night but not reflected into git yet…

Pros
  • Very helpful user interface
  • Intuitive search functionality within projects.
  • Flexible permissions levels with different roles assigned per project
Cons
  • All fine