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Gorilla Group Review

4

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Professional Services, Emarsys Consulting

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Description of Gorilla Group

Gorilla Group is an award-winning ecommerce solutions provider, combining digital strategy, user experience design, technology, post-launch managed services, and hosting to deliver complete, innovative solutions to enterprise B2B and direct-to-consumer brands across industries.

Reviews

Global ratings 4
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  • 4
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  • 3
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Type of review

Revainrating 5 out of 5

Great to work along side and happy experiences

The sales team at gorilla was very helpful with getting me up & running quickly as well providing training if needed - in fact they were always available when I had questions or concerns about anything! They also have great customer service once you're live so any issues that arise are taken care of right away (also happened twice while we worked together). No particular dislike but would like more flexibility for store owners regarding how many products can be included per category/brand…

Pros
  • Excellent support response time
  • Flexible hours to work remotely too, such an important asset especially now during COVID 19 pandemic crisis.
  • Very responsive staff members
  • Available almost anytime via phone call / email
Cons
  • Some difficulties

Revainrating 4 out of 5

Not the cheapest, but the best value - great customer service

I like that they have their own team dedicated solely to building out our website/store. They were able to meet all of my requirements without any pushback or resistance from me at all. We had some issues with them not being available for us until after we signed off but it was resolved quickly. The price point isn't bad considering what you get - however if you're expecting more than just a basic store setup, expect to pay more money. Their support staff are also very helpful when you need…

Pros
  • Dedicated project manager
  • Professional work ethic (they don’t stop working)
  • Good communication / feedback loop between client & agency during development process
  • Very responsive customer service via email
Cons
  • Some additional customization would've been nice
  • Overall product is good enough

Revainrating 5 out of 5

Gorilla Group - Great Partner & Business Coach

The team at gorillagroup are all very professional with great attention to detail in their work. They have helped us immensely over our first year of business by providing advice and guidance throughout every step from concept through launch. We've had some hiccups along the way but they were always there for support when we needed it! Nothing really - just that this was one of those businesses where you knew right away if things weren't going well or not. I would highly recommend working…

Pros
  • Excellent communication
  • Very responsive, open minded employees
  • Turns around projects quickly; fast turnarounds even under pressure
Cons
  • Some difficulties

Revainrating 5 out of 5

Excellent Customer Service & E-Commerce Platform

Great team and customer service. Their support is excellent. Always trying to be helpful. Some of the products are dated, but that's a problem many companies face with their solutions. Try them! You'll be glad you did. The ecommerce platform is great. They've had the ability to increase orders and sales, while also reducing costs. They've been able to keep up with the changes in web design and ecommerce. I've always enjoyed the Gorilla team. They are always excited to see new customers and…

Pros
  • Easy integration into our website for product purchase processing as well
Cons
  • Some cons