GS/HelpDesk Review

it's very easy to use. there's a lot of customization options, the interface is intuitive and it integrates well with the mail system. there's lots of great add-ons and customization options available from 3rd parties as well. it is a nice all-in one solution that really brings together all your ticketing needs for projects, requests and issues. it would be nice to have custom fields or a more powerful data model. i use it to keep track of all my requests in one place. We were able to use the…

Easy to use interface makes it very easy to see what all your tickets are doing at once time. The ability that you can have one ticket be assigned over multiple users really helps out! There isn't much I don't like about this program but i do wish we could assign our own custom fields or tags instead of using predefined ones (i feel they should include some more options). It's great being able to keep track of everything from 1 place rather than having several different systems open up in my…

it's very easy to use. there's a lot of customization options, the interface is intuitive and it integrates well with the mail system. there's lots of great add-ons and customization options available from 3rd parties as well. it is a nice all-in one solution that really brings together all your ticketing needs for projects, requests and issues. it would be nice to have custom fields or a more powerful data model. i use it to keep track of all my requests in one place. We were able to use the…

Easy to use interface makes it very easy to see what all your tickets are doing at once time. The ability that you can have one ticket be assigned over multiple users really helps out! There isn't much I don't like about this program but i do wish we could assign our own custom fields or tags instead of using predefined ones (i feel they should include some more options). It's great being able to keep track of everything from 1 place rather than having several different systems open up in my…