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HelpSpace Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of HelpSpace

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency

Reviews

Global ratings 4
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  • 4
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Type of review

Revainrating 5 out of 5

Very easy and useful software for making webpages

I like that you can easily upload files from your computer or phone via Wi-Fi connection directly into my help center page. It's great when clients send me documents in Word format because they don't know how to attach them properly (in PDF), so then I simply copy paste what they sent me straight onto my website! Nothing really - just be patient if things take longer than expected due to large file sizes etc. Consider adding Google Drive integration where available - especially if you're…

Pros
  • Free
  • Cloud storage for uploaded content
  • Easy uploading process using mobile devices as well, no need internet access at all.
  • Great platform support across browsers / operating systems
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Efficient collaboration software for teams

The user interface (UI) is very simple because everything can be done from within your web browser or mobile phone without installing any additional applications! Also, you don't need to install anything in order to use this platform. You just login via internet and that's all (no installation required). I like especially the Chat function which doesn’t require users to download some other application or plugin. It makes things easier than ever before when communicating between our team…

Pros
  • Great UI with responsive design; easy access for every member involved at minimum cost.Great support provided by their staff whenever needed..Very fast response time during an emergency situation..Good collaboration among colleagues who wish not being too distant away geographically...Easy to learn but powerful features available
Cons
  • Not free trial period offered yet

Revainrating 5 out of 5

Very easy and useful software for making webpages

I like that you can easily upload files from your computer or phone via Wi-Fi connection directly into my help center page. It's great when clients send me documents in Word format because they don't know how to attach them properly (in PDF), so then I simply copy paste what they sent me straight onto my website! Nothing really - just be patient if things take longer than expected due to large file sizes etc. Consider adding Google Drive integration where available - especially if you're…

Pros
  • Free
  • Cloud storage for uploaded content
  • Easy uploading process using mobile devices as well, no need internet access at all.
  • Great platform support across browsers / operating systems
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Efficient collaboration software for teams

The user interface (UI) is very simple because everything can be done from within your web browser or mobile phone without installing any additional applications! Also, you don't need to install anything in order to use this platform. You just login via internet and that's all (no installation required). I like especially the Chat function which doesn’t require users to download some other application or plugin. It makes things easier than ever before when communicating between our team…

Pros
  • Great UI with responsive design; easy access for every member involved at minimum cost.Great support provided by their staff whenever needed..Very fast response time during an emergency situation..Good collaboration among colleagues who wish not being too distant away geographically...Easy to learn but powerful features available
Cons
  • Not free trial period offered yet