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International Bridge Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Other Services, Third-Party Logistics

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Description of International Bridge

Solutions for retailers who want great rates, multiple carrier options & instant results. Fast, affordable & reliable solutions into and out of China. Reduced complexity with time & cost-sensitive solutions to 180 countries. Flexible & customizable shipping solutions for enterprise shippers. Accelerated, expert customs management for shipments into the US & China. Faster & lower cost solutions to Alaska, Hawaii & Puerto Rico.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Excellent Service for shipping freight and documents

The service provided by IB is very good. They are always available when you need them. In some cases they can't provide you with the information right away. If you have any question about your shipment, they will answer it as soon as possible. I don't know if there is anything that I dislike about this service. I think that everything is perfect. I highly recommend this service to all companies that need to transport goods to China from other countries. I use IB as my main supplier in order to…

Pros
  • Very professional staff; efficient shipping time &_ quality services for international shipments (US
Cons
  • Nothing at present

Revainrating 4 out of 5

No support after shipment - waste of money!

The service was very friendly and they had good information about how it should work; however I received no support from them after my shipment arrived in Beijing (a week late). Their customer care team did not respond when we called or emailed asking questions. No tracking number provided by their courier provider - so there's nothing you can do if your package is lost/stolen! A waste of money considering that other companies provide better services at competitive prices. We used IB because…

Pros
  • The shipping solution was the best I've ever used
Cons
  • No support after package arrives and poor communication

Revainrating 5 out of 5

Great customer experience and super efficient!!!

I have used this service before but was very impressed by it then so decided that i would use them again when required! They are quick at replying (which is important) as well they can handle everything from sending an email through their account manager up until final delivery in our case via DHL Express/EMS which has been excellent too - no problems there whatsoever!! We do not seem able get any feedback regarding what's happening or where things stand without having contact directly though…

Pros
  • Their professionalism, speed to action & reliability for all aspects including payments / invoicing with multiple currencies being accepted along side other payment options such Paypal also available if preferred.all done efficiently within minutes!!! Excellent customer support team who communicate effectively throughout process..they're always willing to help wherever possible even remotely :) The ease of using website..very intuitive easy navigation system
Cons
  • Secret

Revainrating 5 out of 5

Fulfilling and dependable shipping partner

The service is very good but sometimes there are delays in processing paperwork or documents which can be frustrating when you’re trying rush something urgent through Customs! Ensure that your agent/customer support team have all necessary documentation (such as Packing Lists) ready before contacting them regarding any issues around shipment clearance etc so they're more likely able help resolve it sooner rather than later if needed - this has been our experience working closely within their…

Pros
  • Good quality, reliable product delivered quickly; we use for almost every single container to enter Australia with Australian goods only ever going back home again under quarantine conditions at portside via Vessel Entry Clearance Inspection Processes by either SQN personnel who inspect imports prior shipment from overseas countries entering into Ports such us Brisbane
Cons
  • Will fit