JRNI (formerly BookingBug) Review

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty. JRNI Appointments - Customer booking journeys that are customizable for any brand’s look and feel - Conversion-optimized user flows that make it easy for customers to quickly book appointments - A robust staff tool for rescheduling, canceling, or booking and for monitoring customer details and appointment outcomes JRNI Virtual Queuing - The solution for eliminating lines - customers can join and wait in virtual queues from any device - Automated updates on customer queue status via email or text notifications - A user-friendly concierge tool for adding, removing, or reorganizing customers in the queue, and for keeping track of customer details and visit outcomes JRNI Events - Event registration journeys that are customizable for any brand’s look and feel - Conversion-optimized user flows that make it easy for customers to quickly register for an event or purchase a ticket - Includes an event management staff tool for managing ticketing, adding/removing attendees, and broadcasting virtually JRNI Analytics - Provides the insight you need to optimize your XRM strategy - Shows the ROI of JRNI and of the experiences you’re delivering your customers - Helps you grow revenue and profitability by identifying and building upon your successes Connectors and Extensibility Extend the capabilities of the JRNI platform with an array of prebuilt apps and ecosystem partners. Key connectors offer enterprise, clienteling, communications, workforce optimization, and search and analytics solutions. In addition, the JRNI platform is built on a modern tech stack using RESTful APIs. With our extensibility framework, clients can extend the platform’s core capabilities by building custom apps.