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Keystone Public Safety Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Vertical Industry, Public Safety

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Description of Keystone Public Safety

Keystone's On-line Public Safety (KOPS) software is a comprehensive, integrated suite of applications developed to address the needs of public safety agencies.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Keystone Public Safety - Great Product and Amazing Support

The ease in which you can create your own custom fields for multiple different types of reports! It’s almost too easy with this program but I do wish there was more control over some things like date ranges that are not available by default when creating new items or modifying existing ones. This product has made my job so much easier as an agency dispatcher/call taker at times it seems overwhelming how many options we have within our system. We used KPS mostly because their support team helped

Pros
  • Easy to use
  • Very intuitive interface.
  • Great customer service, excellent response time via email & phone calls if needed (as well great technical help)
  • Helpful tech staff who knows what they're doing very flexible licensing terms compared other software vendors
Cons
  • Nothing

Revainrating 5 out of 5

Keystone Public Safety - Great Product and Amazing Support

The ease in which you can create your own custom fields for multiple different types of reports! It’s almost too easy with this program but I do wish there was more control over some things like date ranges that are not available by default when creating new items or modifying existing ones. This product has made my job so much easier as an agency dispatcher/call taker at times it seems overwhelming how many options we have within our system. We used KPS mostly because their support team…

Pros
  • Easy to use
  • Very intuitive interface.
  • Great customer service, excellent response time via email & phone calls if needed (as well great technical help)
  • Helpful tech staff who knows what they're doing very flexible licensing terms compared other software vendors
Cons
  • Nothing

Revainrating 4 out of 5

Keystone Public Safety - Great program with tons if room

The system itself has many great features and is very user friendly. I like how easy it is for departments to use. There are so many different ways you can set up your department that you have no idea where to start. It also has a lot of potential for customization. I love that you can customize everything from the layout to the colors to the fonts. Sometimes it takes time to get used to all the new features but once you do it makes things much easier. We were able to save money by using this…

Pros
  • The customer service team was extremely helpful when we had questions.
  • Easy interface
  • Great ability make changes with ease without having professional knowledge required
  • Can be customized as needed through CSS code or theme files (customizing themes)
Cons
  • Some bugs still exist within newer versions
  • Customer support does not always know exactly what they're doing

Revainrating 4 out of 5

Great software solution and good customer service

I like how easy it was for my department to get set up with this system! It has been really helpful in our day to day operations. The fact that we have access from anywhere at anytime makes things much easier than using paper files or physical copies all over town. At first there were some issues getting everything setup correctly but they quickly worked out any problems once they realized what needed done differently. If you are looking for an overall great product, then Kops will definitely…

Pros
  • I like how easy it was for my department to get set up with this system! It has been really helpful in our day to day operations
Cons
  • I have been using KPPS for a while and it works great for us so far