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KnoahSoft Harmony Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of KnoahSoft Harmony

The KnoahSoft HarmonyTM Workforce Optimization software suite gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.

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Type of review

Revainrating 4 out of 5

Excellent Customer Experience Software

I like that it is very easy to use. It has all the features you would expect from a modern call center system. The reporting is also excellent, which makes analyzing performance much easier. I have not found anything I dislike about this product - everything works well together and very intuitive. It can be a little pricey for smaller businesses, but it is worth it if you are looking for great customer experience. We use it to track performance, solve problems, and provide insight into how our…

Pros
  • Great Reporting/Analytics capabilitiesGreat Customer Service (phone support)Easily configurableEasy To UseHelpful documentationHighly available 24X7 servicesExcellent staff availabilityCustomer training programFully integrated with other 3rd Party providersVery simple process when using phone help desk service
Cons
  • No way at present time