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LiveVox Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Sales, Auto Dialer

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Description of LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate Omnichannel Communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Amazing service and quality through BlueJeans

The ability for our agents in India who are remote from customers all over Canada (and vice versa) has been amazing! They can see what they're doing at any given time with no lag or delay between them speaking into their headset/mic versus seeing it when we have someone else nearby so not missing anything important. It's hard sometimes as I'm located here where everyone works together but still need this support team back home - even though there isn't much difference since both teams work…

Pros
  • You get immediate updates via text messaging whenever an issue arises that might impact others

Revainrating 4 out of 5

We've used LiveVox since 2012 and have been delighted with the level of service provided and the expertise of the engineers behind the software.

We've used LiveVox since 2012 and have been delighted with the level of service provided and the expertise of the engineers behind the software. A great place to work, great culture, amazing people and high standards. LiveVox is fast becoming a go-to vendor for any CRM integration, for example Salesforce. LiveVox has great leadership who give us confidence in their vision and commitment to achieving it. I am the only person at my company who uses livevox (and I'd love to spread the word)…

Pros
  • They are very flexible, even though they have only one product, you can customize the product and your own solution as much as you want.
  • Their documentation is very clear and easy to understand, you can also easily find answers by browsing their knowledge base
  • The team is extremely helpful when you need help or questions.
Cons
  • The pricing is a little steep, but once you have an account, you will not regret paying.
  • Their software takes a while to get going, it is a little complicated and may seem overwhelming.

Revainrating 4 out of 5

This is a great product. Easy to install and use. Very intuitive and user friendly. Great support.

The system has a lot of functionality. It is easy to navigate and user friendly. The reporting system is great and there is so much data available. I love how the system is set up because it gives us full access to what is happening across our call centers. I am extremely happy with this software and would recommend it to anyone looking for an alternative to Asterisk. Easy installation - very straightforward. Excellent documentation provided (including all source code). A good learning curve -

Pros
  • Good value for money as the cost per user is not too high.
  • Easy to install
Cons
  • No reporting features.
  • Limited features