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LucityAM Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Works

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Description of LucityAM

LucityAM is a comprehensive suite of integrated COTS software solutions for Public Works that enables agencies to meet their demands for management of assets, customer requests and work orders, preventive maintenance, resources and inventory, best practices and regulatory compliance.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Best Customer Service Software - User Friendly Platform

The user interface is very user friendly and makes it easy to navigate the system. This is a great customer service application. I would like to see better integration of the customer request and work order functionality. I am very pleased with the overall user experience. We have been able to resolve some of our issues with the help of LucityAM. They were always quick to respond to our questions and concerns. The ability to keep track all our projects with ease! There's nothing I dislike…

Pros
  • Clean, simple layout
  • keeping records easily.
  • Lots if available data entry options
  • Easily accessible via browser which can be accessed using almost anything device used especially smartphones e.g android mobile phones tablets PC laptops macOS
Cons
  • There are troubles

Revainrating 5 out of 5

Excellent program for project management

The system has been very good so far in terms of functionality without any problems at all. It's easy enough to use but also fairly robust when it comes to customization options as well and I have no complaints about that side either. As mentioned above there are some features which aren't available yet (e.g. reporting) however this can be easily fixed if needed. There’s not much you need to know before using these systems because they're intuitively designed with ease-of-use being one main…

Pros
  • All seems perfect already.
Cons
  • Empty

Revainrating 5 out of 5

Excellent customer support and quick response times

The integration with our fleet tracking system makes it easy to manage vehicle data from one place! We are able to view all information regarding each truck/vehicle in real time which helps us keep track of any issues or problems as they arise. I wish there was an easier way to see what's been serviced within my assigned territory without having to pull up individual records (which can be very difficult if you're not familiar). It would also help streamline service reports because we don't…

Pros
  • What i do mean by "free" here though.is how quickly everything gets done compared ot previous years where even doing simple paperwork took hours upon hourstaking away valuable days
Cons
  • Will fit