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Mercadien Technologies Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Mercadien Technologies

Mercadien offers a full spectrum of accounting and advisory services, including traditional audit and financial reporting; federal, multi-state and international tax compliance and planning; compliance oversight, risk assessment and litigation support services; management and board consulting, as well as technology and wealth management solutions

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great partners, great service and amazing support

I like that they are always looking for new ways to help their clients succeed with our system upgrades - no matter how small or big we need them too! Their team is incredibly knowledgeable in all aspects of ERP systems (SAP). They will do everything possible within reason to make sure your business can run smoothly when you're not around. The only downside has been some lag time between upgrade date given by us vs actual implementation dates from TechTeam Solutions/Mercadin. For example if an…

Pros
  • I would like to do a more in depth review of the SAP S4HANA implementation
Cons
  • I would like to do a more in depth review of the SAP S4HANA implementation and

Revainrating 5 out of 5

Excellent service but difficult implementation

They are very knowledgeable in their field and were able to quickly understand our business needs when we came into them with very little idea about what we wanted or needed from an outsourced bookkeeper/controller. They are also very personable - which helped us build trust. We would like for there to be more options that they offer beyond Quickbooks Online (i.e., Sage 50, etc.). Our biggest complaint is related the integration issues between Quicken and Xero/QuickBooks. For example, it's…

Pros
  • High quality customer service experience overall !!! I highly recommend these guys if you're looking for someone who knows accounting software inside out!!! :) Keep up your good work everyone :).
Cons
  • Minor Issues

Revainrating 5 out of 5

Accounting Firm That Delivers Great Service

The team at Mercadien is very professional and delivers on their promises. I have worked with many accountants in my career and they are at the top of the list. It has been great working with them! They provide excellent customer service and are always willing to help if you need it. There have been some things that I've had issue with with them but those were issues outside of their control. If you want an honest business partner who cares about your success then this is the group for you. We

Pros
  • Their quick responses time & responsiveness.I never wait more than one hr., even though i work off hours or during weekends..It's because everything gets done when its supposed too.The most important thing here ,i see as soon getting any query solved within 24hrs from start to end..Its good feeling knowing there would be someone ready anytime anywhere around world just like me whenever anyone asks anything.and get back quickly !