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MS Concierge Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Vertical Industry, Hospitality

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Description of MS Concierge

Concierge system that streamlines operations making your desk more productive.

Reviews

Global ratings 2
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  • 4
    2
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Awesome Customer Service / Software Has Great Potential

We have been using this software for about 1 year now from its initial release in March of 2018, we have made several enhancements to it since then as well including customizing our own fields with their knowledge base support team. The customer service has always exceeded my expectations! They don't mess around when you need them most!! I wish there was an easier way to keep track of your account activity but they are working hard trying to fix those issues! If anyone is looking at getting…

Pros
  • They are extremely helpful and always take their time to listen to your concerns
Cons
  • The amount of steps and time you need to spend in order to do simple work can be a little frustrating sometimes

Revainrating 4 out of 5

Great tool and worth using even though no longer available

I like how easy it is to use, especially for someone who does not have much experience with software such as this one! It's great if you need help getting started or just want an extra set of eyes over something in general but don't know where else would be able too look at things without having access online via our computer systems (which are difficult from home). If there were some way we could get notifications when new tasks come up so they can go through them right away instead waiting…

Pros
  • Also very helpful in terms of getting things done when you are working from home
Cons
  • It's a bit annoying or frustrating when you can't get the emails to pop up or are unable to send one, especially when it's a time sensitive issue