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NexxPhase Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of NexxPhase

NexxPhase is a cloud-based platform that powers a multi-channel real-time mash-up of customer information in all your systems and data sources into one platform for your agents.

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Type of review

Revainrating 4 out of 5

Overall decent functionality but needs further development

We are able to pull together our various CRM applications, create an integrated view and then feed this back out as well. The ability to track activity across multiple channels has been particularly useful when trying to understand what customers have seen or heard about us from external media outlets etc - it's not always easy to know how much impact each channel had! It can be difficult at times to update some fields within specific platforms where we don't own them (eg LinkedIn). But I think

Pros
  • Very flexible platform for building custom reports using many different formats; including Excel &, Power BI
Cons
  • Some limitations in terms off reporting functionality compared tp others suchas Salesforce