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Omnicus Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Omnicus

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

Reviews

Global ratings 1
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Type of review

Revainrating 4 out of 5

Great tool and excellent Customer Service

I like that it can be used for both inbound & outboud calls, which is not something you get with other softwares. The customer service from their support team has been very helpful as they've helped me set up my account to connect all of our different contact centers together so we don't have any issues when transferring between them (which happens frequently). Sometimes there are some glitches but this seems fixable fairly quickly if notified about what's happening by someone who works at…

Pros
  • It also has call center call tracking, call center call quality assurance, call center call reporting, and call center call recording features
Cons
  • It doesn't have call center call queue management and call center