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OptiMate Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Field Service Management

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Description of OptiMate

OptiMate is a performance hosted solution for field service and mobile work force management.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Reliable & user friendly for storing call center data

I like that it integrates with our other systems, so we can see what's going in from one system to another (ie customer info into accounts). It has some bugs but they are working hard at fixing them as fast possible! The interface could use an update/enhancement - maybe even have 2 versions of optiomatetool? One more streamlined version would be nice too since there isn't much room left once you get all your modules installed etc.. We're able store everything about every contact or employee…

Pros
  • Ability for staff members who work nights & weekends
  • Allows me ease my mind because i know everyone is accountedf properly
  • Ease Of Use For My Employees Who Are Unskilled In Technology
Cons
  • So-so