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Qualtrics Customer Experience Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Feedback Analytics

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Description of Qualtrics Customer Experience

Qualtrics Customer XM is used by the world's most iconic brands to deliver breakthrough customer experiences and drive business impact. With Qualtrics' feedback collection capabilities such as SMS, voice, social, web, app and more, you can hear and understand every customer, at every meaningful moment. Through powerful machine learning and advanced analytics, you'll get predictive insights delivered directly to you, tailored for your role and department. Finally, Qualtrics helps you go from insights to action, with intuitive action planning tools, closed-loop ticketing, and integrations with all your existing platforms and tools, such as Salesforce.com, Marketo and JIRA. And, as a trusted partner on your CX journey, Qualtrics helps you build a world-class program with flexible services and support offerings, delivered by the largest ecosystem of XM experts. Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-dataTM. The Qualtrics XM PlatformTM is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 11,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.

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Type of review

Revainrating 4 out of 5

Useful tool - especially as you can add questions dynamically

We are using Qualtrics to collect survey data for our customers, and it works very well. The ease of use makes it really easy to set up surveys, and the ability to have multiple questionnaires per user is great. The ability to integrate with other systems is also very useful. There isn't much that I dislike about this software; however, we do sometimes struggle to find out who has completed surveys and when they did it, which could be solved if more information was available in the system.…

Pros
  • Easy way users can complete their own qualtis forms or answers questions through phone call etc.Easy interfaceVery helpful customer support teamAble accesses all your clients at onceQuick response timeGreat product!Fast deliveryTime stampingCustomer engagement trackingAbilityTo exportData into Excel filesAllows multi language optionsEaseInvoice creationIntegration capabilities
Cons
  • Limited features does not include most standard reporting (ecommerce) tools