It is very flexible as you can use it for different types of industries like Airlines, Hotels etc.Also there are many add-ons available so that your user experience becomes great. I used to run my business using this software but now i am not able to do it due to its subscription model. If you have more than 5 users then go ahead otherwise stick with other open source softwares. As an IT professional who handles multiple things in one place, having all tickets under single dashboard/hub makesβ¦