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Restaurant Call Center Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Vertical Industry, Hospitality

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Description of Restaurant Call Center

Restaurant Call Center is a system designed to enable multiple location restaurant chains that helps with phone-in catering, takeout, and delivery sales from one location.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great software for ordering and tracking your food orders!

I like how it allows you to input your menus for different locations at once instead of having them as separate files. Also love being able to see what menu items have been ordered so far in real time which makes me feel more productive! It would be nice if there was an easy way to view previous orders without going into each order individually but other than those minor issues this software has worked great thus far! Our team can now easily stay organized using just 1 tool rather than many…

Pros
  • Allows tracking multiple location's inventory from our POS system
  • Easy interface/user friendly design allowing us non tech savvy folks with ease.
  • Great customer support, they are attentive & helpful when we request help
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 4 out of 5

Intuitive Interface Makes Working Efficient

I like how organized it's interface is which makes working efficiently at work really easy! There just so much to figure out when you first get started but I am getting used to it now! Nothing really. Maybe there could be an improved voice chat feature? It's not as good of communication compared to other software in this market. I'm sure more features will come eventually. This is a great tool for taking orders and giving updates for customers to restaurants while they are not physically at…

Pros
  • I like how easy it is to get to the right call center agents and to get the right customer service agents
Cons
  • I'm sure it will eventually get there