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SmartSpeech Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of SmartSpeech

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription and text analytics technologies.

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Type of review

Revainrating 4 out of 5

Best solution to ease and automate your interactions

The most useful feature is Speech Recognition which makes it easy for us even without any training of our own data set; this has helped me in many cases where my colleagues are not around or they cannot hear what I am saying clearly! Sometimes we get very late responses from them when there's some problem with their equipment (like no microphone). We need more features like these so as users keep getting better at making use out software/hardware devices will improve too :) Very good tool if…

Pros
  • Customer facing team was great to work through complex requirements.
  • Flexible licensing available
  • Free trial version offered alongwith free 30 days demo license that works well enough until you decide whether its really worth using full functionality product!!:)
Cons
  • Not much variety options currently compared other competitors tools