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Summit Law Group Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Business Services Providers, Legal Services Providers

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Description of Summit Law Group

Summit Law Group rejected the traditional law firm model and started from scratch to design a modern law firm founded on a single principle: customer service. We formed Summit Law Group to revolutionize the way legal services are provided to law firm customers. Summit Law Group achieves great results with small, efficient and creative teams. Every person at Summit Law Group is a legal professional who shares in the firm's success, and every lawyer is an equity owner of our business. As a result, everyone on your Summit team personally feels a sense of ownership, responsibility and accountability to our customers unparalleled at other firms. We strive to eliminate the inherent inefficiencies of traditional law firm practice, such as a leveraged partner/associate hierarchy, in order to focus exclusively on you, our customer.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Great customer service - Highly recommended

The ability for this staff to have experience with multiple platforms made it seamless for my needs. They are responsive and able to help me work through different parts of the platform I chose! While I'm still very new to LegalZoom, they didn't make an awkward transition by assuming I don't know how lawyers use forms for real issues or clients that need something more specific than just basic contract drafting (like insurance-related documents). If I had any questions about their platform I…

Pros
  • It is easy to see which cases are assigned to you and what is going on
Cons
  • I dislike that the interface isn't user friendly for non attorneys, but they are responsive and get you back on track quickly

Revainrating 5 out of 5

Staff is incredibly responsive and knowledgeable

The staff was extremely friendly right off-the bat! They made us feel completely comfortable about not only their knowledge but also what they were willing go above & beyond for me (even booking flights!). I really liked that one agent had been working there longer than most others - she answered all my questions honestly even when we did have some differences regarding how things should be done or communicated between ourselves via eDocs vs phone conversations etc.. It just felt like…

Pros
  • Very honest with each client's case details being kept close at hand instead allowing them simply get lost along time / memory lane..just wish i could remember every
Cons
  • None