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Talisma KnowledgeBase Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Content Management, Knowledge Management

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Description of Talisma KnowledgeBase

Customizable enterprise software streamlines document management, customer support, reporting, etc.

Reviews

Global ratings 5
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Type of review

Revainrating 4 out of 5

Best open source cloud CRM software solutions

The best thing about talima is its user-friendly interface which makes it easy to use for all users regardless of their experience level or technical knowledge in any system related field like CRM tools! There are no other options available when compared with this product so far as I know but then there might be some hidden features that we don't have access too yet? So if you're looking out more than just your basic needs from an ERP tool - go ahead try them because they do offer many…

Pros
  • Customer Service
  • Product Support team,
  • Technical Team members who always listen well.
  • Easy way around issues through support portal provided within software itself.
  • Quick response times via email communication channel; also phone call resolution was quick enough :)
Cons
  • Nothing much comes across while thinking over disadvantages at present

Revainrating 5 out of 5

Knowledge Base Articles Are Easy To Find

I liked that it was easy to navigate through knowledgebase articles without having to log in or register for an account. It's great when you need something quickly! Sometimes there is lag time between clicking topics/articles until they show up within my page view; this can be frustrating if your trying find answers in real-time (or close enough). However once found, its super helpful because then all of our questions are answered right away instead of waiting around at least 30 seconds before…

Pros
  • Easy navigation into content.
  • Great way finding information fast very quick response times from support staff with any issues / concerns
Cons
  • Nothing here

Revainrating 4 out of 5

Great new addition / alternative (especially when you're looking at moving from SharePoint)

I like that it has all of our knowledge bases in one place for easy access to information. So far there is nothing about this product that I dislike or do not know how to use yet! We are using Talisma as an internal tool to help with project documentation and tracking changes across multiple projects. It's been very helpful so far. The only thing we still have trouble figuring out sometimes is the best way to search through documents within each KB once they've been created. But other than…

Pros
  • The ability to create knowledge bases and upload documents and have them searchable is the best thing about this product
Cons
  • The navigation can be a bit confusing sometimes and it's hard to find the right buttons to do certain things

Revainrating 5 out of 5

Kforce is an easy to use and functional tool for our business needs

I love that you can search for information directly from within your KB! It makes it easy to find what we are looking fo r without having t o go through many steps of searching or going back an dforth between two different systems (KB & CRM). The ability is there but sometimes when clicking something in one screen does not always transfer over properly into another so be prepared! Also some fields do require manual entry as they will only accept certain characters which isn't great if someone…

Pros
  • Easy wayto navigate, fast loading speedsand very intuitive interface.easy navigationwith minimal clicks required..good supportfor other platforms suchas mobile devices(Android) etc..great customer service teamavailable 24 hours day 7 days week
Cons
  • Will fit

Revainrating 4 out of 5

Very Easy System With A Good Feature

The Talisma KnowledgeBase is very easy to use and has a lot of features. It is very customizable. The system is very easy to use and it is very easy to add and delete fields. It is a very good knowledge base system. I don't like that the system is not on a cloud and that it is not mobile friendly. I would recommend Talisma to any company looking for a good knowledge base system. I use Talisma to help my company with customer service. It is very helpful to keep track of all of our customer…

Pros
  • Easy interface
  • Allows you create new pages quickly.
  • Has many useful tools such as tags, categories etc
  • Provides an opportunity in which anyone can easily upload files or images into their documents section without having technical skills necessary!
Cons
  • Not able do see what others have uploaded (no way other than searching through each page individually)