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The Scientific and Technical Services Group Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Other Services, Health Services

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Description of The Scientific and Technical Services Group

If you're looking for a long-term, stable EHR company that gets to know and serve you and your practice, you've come to the right place. #1 rated implementation and the only EHR that offers free ongoing customization and personalized training by practice and provider, live US-based support 24/7/365 and affordable all-inclusive pricing.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Excellent Service, Exceptional Customer Experience

I like how quick they were with their responses even after hours when we needed help immediately! They have gone above our expectations in every way possible - from customer service team (Sarah & Allison), project management and technical assistance as well as billing services. Their expertise is unmatched in this area which means everything went smoothly for us. From start of quote through deployment they are one of kind organization to work with during any stage of an enterprise Health IT…

Pros
  • And had great patience explaining complex issues that often arise due lack training among users within many different departments across various systems

Revainrating 5 out of 5

A great tool for making medical notes and taking care

It's an easy system with very intuitive features (even if those are sometimes overlooked). I always recommend it since my previous experience was not good at first but once we started using this platform everything changed! There is nothing in particular; maybe some improvements related specifically of our needs would be nice like more specific filters or options when adding patient data from other systems such as paper forms etc.. However overall things have been going well so far especially…

Pros
  • Ease to use
  • Easy navigation through different tabs, categories & pages.
  • Very fast response times for all phone calls made during business hours regardless where you're calling/from what device eithr desktop computer / smartphone app)
  • Fast turnaround between requests submitted via web portal OR request sent directly by email
Cons
  • There are disadvantages

Revainrating 5 out of 5

Awesome Customer Experience and Outstanding Service

They are so helpful with any questions I have related our software! It is very easy when they need help or want an update as well because of their team's expertise in this field makes it possible!! We use them every year at least once during new patient onboarding process which helps us understand how we can make changes within Epic better if needed with no extra cost but just simple recommendations from my providers who work there. Great customer service also - always available whenever i am…

Pros
  • Also that everything gets taken care off by one person instead o multiple people doing what you wanted/needed..i think its much easier too :)
Cons
  • Some cons

Revainrating 5 out of 5

Great customer service as well excellent software

I like how easy it is to use in our office setting with the patient portal integrated. It's very user friendly! We have been able to see what we need to do before hand so there are no surprises when going into appointments or during the visit itself. There isn't much that I dislike about this program at this point. Sometimes my computer has issues but they get fixed quickly if needed. I would say go for it!! You will not be disappointed. This program helps us keep track of patients and their…