🔥 U-MAX 36" Recessed Wall Mounted Electric Fireplace Insert: Touch Control, Timer, 9 Flame Colors, Remote, Heat Options - Black Review

I am very happy with the colors and heat output, works wonders in my small salon. But the reason I'm posting my first review is because I wasn't able to install it until a year after I bought it when I found the heater didn't work for more than 5 minutes and then shut off for a day. I decided to send the manufacturer a message explaining that I had just installed it and if anything could be done. They asked for a video which I sent and then replied "We will send you a new unit, don't worry…

I bought the unit and the heater didn't work. I was told to order a new one and they let me send the broken one back and get my money back. I ordered a new one which came with the glass broken. I was told that I could take the glass from a block and use it to replace the broken glass to make a fully functional block. Then I just have to return one and it's my return. The problem is this company wants me to pay for return shipping and is trying to give me another new device for $20 off. I spent…

I love this chimney! It looks nice and smooth. Comes with a remote control, but you can also control everything from the control panel on the front of the fireplace. After a few seconds, the panel will turn off to make it look more realistic. Looking at this I thought I could switch between logs and crystals and different colors. But actually you have to choose one or the other. You need to unscrew the front glass panel and insert either logs or crystals. I have now decided on magazines. It has

I bought a block and was very impressed with it. I decided to install the second unit and knowing what needed to be done to prepare for the installation, I was ready when the package arrived. I was expecting to be up and running in 30 minutes. Not quite so - apparently the fan isn't working. The insult to injury is that there is no customer service number in the package. I assume that I will have to disassemble the device, repackage it and send it back. I sent an email about Revain so now I'm…

It looks great in the new wall we installed where we tore out the huge oversized wood burning fireplace. It's also pretty easy to install. The main difficulty we had was removing the front glass (this needs to be done to remove and install the foam gasket). It turned out that the problem was caused by the metal tab inside being slightly bent, preventing the glass front panel from lifting properly. The instructions aren't clear either, as you have to slide the glass panel up and then out…