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unitworx Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
IT Management, IT Service Management Tools

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Description of unitworx

unitworx is a fully-integrated IT Service Management Software designed and developed to master the challenges of small and medium sized IT companies. The All-In-One Solution integrates all essential tools: Documentation, Monitoring & Ticketing.

Reviews

Global ratings 4
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  • 4
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Type of review

Revainrating 4 out of 5

Great tool to help manage all of your tickets

I like that it has everything in one place as far monitoring goes. It's easy for me because when something comes up my manager can see what we are working with at any given time rather than having multiple different applications open or emails going back an forth about certain issues/tickets they want addressed. Sometimes there could be more options within some areas but overall this software works great! We have been able solve our problems quickly without much hassle from anyone else outside

Revainrating 5 out of 5

easy to navigate and search, good features

I like that everything's in one place so we can access our tickets from anywhere! It does take some time getting used too but once you get it down its great for us!! We are able find anything about any issue very quick with this program because there isn't much confusion when searching through different categories or subcategories within each category (examples - "documentation" then drill into what type). As an admin/manager sometimes being out front makes me feel overwhelmed by not knowing…

Pros
  • All documentation is available to everyone
  • Everything related together under 1 roof
  • Very user friendly interface.
  • Lots & lots helpful information provided via google search bar directly below every page title, also located top right hand corner above navigation menu tabbed items
Cons
  • There are troubles

Revainrating 5 out of 5

Great Product For Remote WFH Duties

UnitWOrX allows us as an organization in our daily work life be more productive by allowing for faster resolution times when it comes time do fix issues with clients' software or hardware devices we use everyday at home office etc.. It also helps keep track if there are any open tickets that need attention from customer service staff members so they can get back into contact quickly once resolved! I have not found anything about this product thus far which would dislike but maybe some new…

Pros
  • Easy to setup & manage
  • Can assign tasks easily using different colors/icons within task's dashboard
  • Ability To share access permissions w others who may require admin rights.
  • The ability is fast, quick response via email notifications sent automatically each hour (i think)
Cons
  • Zero

Revainrating 5 out of 5

Very helpful tools & services provided

I can check tickets in one place if any incident happens or not! It's very easy for me as an admin, so it makes my job easier and saves time too!! As well the customer support team from UnitworX are always willing to help us with what our problem at hand that we don't know how to solve by ourselves. Sometimes when you have some issues which i think they might be something simple but their system doesn't allow users like myself who is non technical user to understand. So sometimes we need…

Pros
  • Easy interface
  • Ease Of Use
  • User Friendly Interface.
  • This really helps improve productivity while assigning cases across branches where same personnel would take care over all branch locations simultaneously instead requiring separate staff members assigned separately
Cons
  • It is hard to say