Voiptime Contact Center is a cloud-based call center solution, helping medium businesses and enterprises to process client requests across all communication channels (voice, webchat, email, chatbot), and manage all call center operations in one powerful platform.
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The integration with Zoom makes it easy to communicate with our clients when they need us the most. We are able to easily create groups during meetings for better collaboration. Our calls are now more organized and easier to track for billing purposes. It's a little difficult to use at first but once you get used to it it starts to make sense.
There isn't anything I dislike about this software. It has been very helpful in creating a more collaborative environment. The best part of this…
Pros
They understand whats going down immediately upon speaking wth them directly rather than just reading off an email thread between everyone else involved making things much clearer